Greenfield News and Hobby

Q: Do you have some type of map that shows where your store is located?

A: Yes, view our store location map.

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Q: I'm coming from out of town, how do I get to your store?

A: Driving directions are available using either Google or MapQuest "Live" on-line maps.

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Q: I'm interested in model rockets. Are there any clubs in the greater Milwaukee Metropolitan area?

A: Yes there are. Check out this Midwest area Rocket Club Directory, or the WOOSH club in Racine.

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Q: I received a plastic model kit as a gift, could I exchange it for different model?

A: Exchanges are possible within 30 days, provided the item was purchased from our store, you have the original dated sales receipt, and the item is unopened. All exchanges are handled on an item by item basis by the store owner or on-duty manager. Please read our Returns Policy for further clarification.

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Q: I missed reading your December newsletter, and wondered if you keep back issues on your web site?

A: Yes, we maintain back issues on our ISP's servers. To access newsletter back issues, simply type "news letter" into the "Search Our Site" window below and click the "search" button, or read the current month's newsletter where you will find links to back issues at the bottom of the page.

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Q: Besides the items you have listed in your "Clearance Closet", do you offer any other store merchandise for sale on-line through your web site? (J. Atkins - Knoxville, TN.)

A: Yes, the following manufacturer's products are now available for purchase on our web site. Additional products will be added to our site as time permits. Check back periodically for new additions.

⁽¹⁾ MRC Power Packs.

⁽²⁾ LaBelle Lubricants.

⁽³⁾ Railroad Video's by various production companies.

⁽⁴⁾ Model Rockets by Semroc.

⁽⁵⁾ Estes Rocket Engines.

⁽⁶⁾ Aztec Doll House Furniture and Accessories.

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Q: Same Subject,  Next Question - Rather a pitiful selection of merchandise considering most other Internet hobby shops offer their entire store inventory for purchase on-line! When are you going to get out of the stone age and and offer web visitors a better and bigger selection? (J. Atkins - Knoxville, TN.)

A: Our store computerized inventory program now has over 720 manufacturers with over 102,000 individual product item entries. To make a similar inventory available over the Internet requires an ISP that hosts the necessary program file extensions, has fast server computers and the requisite database capability. At some point in the future, we hope to expand our web site and it's capabilities thus offering an expanded selection of products.

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Q: I live in Norway and want to bid on one of your Ebay auction items. Will you ship overseas?

A: We prefer to have all of our Ebay listings designated for sale and shipment within the United States Only! We Do Not Exclude registered overseas Ebay members from bidding on our listings. However, it has been our experience that shipping and handling costs to foreign countries can often exceed the item's selling price. If you are the winning bidder on our auction item, we will endeavor to establish a reasonable shipping method and cost to your location.

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Q: I don't have a PayPal account, so how do I purchase an item from your web site?

A: PayPal accepts all major credit cards, thus allowing anyone to purchase products using an Internet connection, browser and a valid credit card. We use PayPal exclusively for all web site sales transactions.

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Q: Why do you use PayPal instead of accepting regular credit cards over the Internet?

A: We Accept all major credit cards in our Greenfield, Wisconsin store, and use PayPal since it is an integral part of our combined Ebay and Web Site product listings. Makes things easy for on-line shoppers. For a further explanation as to management's decision to use PayPal, read our privacy policy.

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Q: We've noticed that many of your web pages use different colors for the foreground, background and text. Why is this? (B. Anderson - Muskego, WI.)

A: Our web design / web-mastering service is in the process of upgrading all site pages to reflect our new Internet look. Many new features have recently been added that offer site visitors better service, and the ability to purchase store products on-line. These changes will be an ongoing process designed to provide you with a pleasant on-line shopping experience.

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Q: The following question / feedback was recently posted to our email using our Customer Survey.

Question-1 = 1st Time Site Visitor
Question-9 = Additional Store services
Comments = Good information when you talk to the people, but the web site needs to show the products.

A:  Confucius say, "picture worth thousand words!" We pretty much agree with Confucius, and that's why wherever possible on our web site we us store department photographs, product images and logos. 

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Q: The following question was posted to our email using our Customer Survey.

Question-2 = Previous Web Site Visitor
Question-12 = None of the Above
Comments = What's with all the stupid "cartoonish pictures" you use on your web pages, aren't you a retail merchant and Internet business?

A: Yes, we are a brick and mortar retail merchant that takes the Business of Servicing Customers, both in our store and on the Internet, Very Seriously! But, we also look at life as another matter - With the serious nature of today's world, I feel that a little humor and levity can go a long way in lightening that daily burden. If we can bring a chuckle or smile to someone each day, then our use of silly pictures are well worth the effort. Jay Gordon - Owner, Greenfield News and Hobby

Q: It would be nice if you had your store hours listed somewhere on your web site!  (Anonymous AOL Member)

A: On our "Contact Us" page is where a visitor can find our store hours listed.

Store Hours: Monday thru Friday - 10:00am to 9:00pm
Saturday: 10:00am to 5:00pm
Sunday: 12:00 noon to 5:00pm
~ Christmas Eve and New Years Eve ~
~ 10:00am to 3:00pm ~

Closed on the following Holidays;
New Year Day, Easter, Memorial Day, July 4th,
Labor day, Thanksgiving, Christmas.

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